The competent authority expects major accident hazard sites to take all measures necessary to prevent and mitigate the consequences of major accidents. This includes Human Factors. This course is an introduction to a key Human Factors tool – Human Reliability Analysis (sometimes known as Safety Critical Task Analysis or Human Failure Analysis) – and is targeted at personnel wanting to know more about the topic, including those charged with ensuring Human Reliability Analysis is conducted at their site, those who wish to lead simple HRAs, team members who participate in HRAs, and personnel who commission and procure HRAs for their site.

How do you prevent a tricky situation becoming a crisis which causes lasting damage? This masterclass provides a step-by-step guide to both creating a crisis communications strategy and implementing it in critical situations.

Supporting safer, productive and reliable operations Procedures are critical documents for safely operating a process plant. Well defined, structured and consistent procedures will support reliable and repeatable operations, and form the foundation for driving continuous improvement leading to productivity gains. They are the documents new personnel should be trained against, and if well thought out will reduce the time taken for personnel to become competent. This practical course will take delegates through the key principles of procedures covering how to structure, format and draft useable documents, and will include additional supporting documents such as checklists and job aids. The course is interactive with lots of exercises and discussion. Our trainer has been implementing Lean style procedures in the process industries for nearly two decades and brings a wealth of experience to share with attendees.

The ability to solve problems is one of the most important business skills to possess, if not the most important. This course is for those looking to broaden their knowledge and increase their capability and confidence in using a range of problem solving tools and techniques that will deliver results. This course will cover a range of problem solving tools and techniques that can be used on a day to day basis to deal with issues and problems as they arise, and rapidly develop actions to address them, quickly regain control, minimise disruption, and prevent repeat issues in the future. The course will place problem solving in the context of formal business systems, so the course will also be of interest to those charged with implementing problem solving processes in their organisation.